Contract Term & Expiration
The Agreement expires following the December 2017 meter reading..
Your contract automatically renews following the December 2017 billing cycle. TSE will notify you between 30 and 60 days prior to your last meter reading date and in that communication will provide the fixed rate and term of your renewal plan.
This program has no enrollment fee or early cancellation fee.
Right to Cancel
You can cancel this contract at any time subject to the cancellation provision stated in this contract. You do not need to contact Town Square Energy to cancel. You can contact your utility (Eversource or United Illuminating) to return to Standard Service or enroll with another supplier to cancel service.
Emissions & Generation Mix
This product meets CT State RPS (Renewable Portfolio Standard) requirements. Please refer to the Town Square Energy Disclosure Label included as a separate document.
Supplier Contact Information
Town Square Energy, LLCPURA Docket 10-03-11RE01www.TownSquareEnergy.com1-877-430-0093
Public Utilities Regulatory Authority (PURA) Contact Information
You can contact the PURA with questions about licensed suppliers and Generation Rates or to file a complaint.
PURA’s Consumer Services Unit: 1-800-382-4586PURA’s Website: www.ct.gov/pura
RIGHT TO RESCIND: You have the right to cancel this service agreement until midnight of the third business day after the date that you receive this written agreement. To cancel this service agreement, you can write us at 208 W Chandler Heights Rd, Suite 102, Chandler, AZ 85248, call 1-877-430-0093, email firstname.lastname@example.org or text 1-952-641-7872.
The following is your Terms of Service (“Agreement”) with Town Square Energy, LLC (“TSE”), for the purchase of residential or small commercial electric service. TSE is licensed by the State Public Utilities Regulatory Authority (”PURA”) to offer and supply electric generation services in Connecticut. The words “we”, “us”, “our” and “TSE” refer to Town Square Energy, and the words “you” and “your” refer to the Customer. These Terms and Conditions govern your purchase of electric generation services from TSE. TSE agrees to sell, and you agree to buy the quantity of electricity delivered to you, as measured or estimated by your local distribution company (“LDC”). Please retain this agreement for your records.
PRICING: Your rate includes generation services only and does not include any applicable taxes. To compare your rate to your existing electric generation service charge, please refer to the supplier services portion of your most recent electric bill. In addition, you are responsible for paying your utility’s distribution and transmission charges as well as any other applicable charges. Pursuant to Connecticut state law, any Variable rate can increase up to 25% without notice and may exceed CL&P or UI’s standard service generation rate.
TERM/FEES/NO GUARANTEE OF SERVICE: For new customers of TSE, service of the Initial Term under this agreement will begin on a date specified by your LDC. For existing or renewing customers of TSE, service under this agreement begins on the date agreed with a TSE representative. Prior to the end of the Residual Term or any Renewal Term, TSE will provide you written notice of renewal, including the term of such renewal (“Renewal Term”) and the pricing plan that will apply during the Renewal Term (“Renewal Notice”). This agreement will automatically renew at the pricing plan and for the Renewal Term set forth in the Renewal Notice unless you request we cancel your service or you enter into a new contract with TSE that replaces this agreement. Customer acknowledges that Town Square Energy cannot guarantee a switch of Customer’s account by a specific date and hereby holds harmless Town Square Energy from any liability for, or arising out of, delays in this process.
CANCELLATION/TERMINATION: To cancel this agreement, you may call or email TSE at the contact information provided within this agreement. When you cancel services, you agree to pay for the services provided by TSE through the date you are switched to another electric supplier or returned to the LDC for service. You are responsible for all charges incurred through the date on which cancellation is effected by the LDC in addition to any early cancellation fee specified in this agreement. Once your service has begun, it will continue indefinitely until canceled by either you or TSE.
ACCESS TO CUSTOMER INFORMATION: By entering into this agreement, you agree that your LDC may release to us certain information that we need to provide you with service, including but not limited to your address, telephone number, account numbers, historical usage information, peak electricity demand and payment history. We will not give or sell your information to any unaffiliated third party without your consent unless we are required to do so by law.
SERVICE and SERVICE INTERRUPTION: TSE will supply all the electricity that you need for your home or business. TSE is a retail marketer of electricity and not your LDC. The LDC will continue to deliver electricity to your home or business, read your meter, bill you, and make repairs. The LDC will also respond to emergencies and they will remain your point of contact in the case of power outage. You acknowledge and understand that your LDC remains responsible for delivery of electrical power to you. In no event shall TSE or any person or entity affiliated with TSE be deemed responsible for service interruption or any other problem withthe delivery of electrical power to you. In the event of an emergency or power outage you should call the LDC that supplies power to your local area: Connecticut Light and Power at 800-286-2000 or The United Illuminating Company at 800-722-5584.
BILLING AND PAYMENT: You will receive one monthly bill from your LDC that includes the TSE generation charge and the LDC delivery charges each with taxes thereon. You will make payments for both the TSE generation charge and the delivery charges directly to your LDC in accordance with your LDC’s payment terms. Please consult your LDC’s tariffs for information regarding late fees on delinquent payments, termination of service for non-payment, security deposits, payment arrangement plans, and other payment and credit terms. As of January 1, 2014, the published average CL&P residential distribution charge was $0.09067/kWh and the average CL&P commercial distribution charge was $0.07185/kWh. As of January 1, 2014, the published average United Illuminating residential distribution charge was $0.123744/kWh and the average United Illuminating commercial distribution charge was $0.081879/kWh.
TERMINATION BY TOWN SQUARE: In accordance with applicable laws, rules and regulations, including those governing termination of service, TSE reserves the right to terminate this agreement: i) if your LDC is unable to read your meter for 3 consecutive months, or ii) if at some future date there is a change in any law, regulation, market rule or tariff that materially impairs TSE’s ability to fulfill its obligations under this agreement. We will provide you with at least 15 days’ prior written notice of our intent to terminate this agreement for any of the reasons specified in i) or ii) above. In addition we reserve the right to terminate this agreement at any time for our convenience with advance written notice to you of at least 30 days. Upon termination of the agreement by you or us, you will be responsible for all TSE generation charges incurred hereunder until your account is transferred to LDC standard service or to another competitive electricity supplier.
COMPLAINTS AND DISPUTE RESOLUTION: Please contact a TSE customer service representative by telephone or via email at if you have questions or concerns regarding your bill or our service. If you are not satisfied with our initial attempt to resolve the problem, we ask that you request to have your issue escalated within our organization. If you remain unsatisfied, you may seek assistance from the Connecticut PURA. Contact information for TSE Customer Care and PURA are found on
ASSIGNMENT: This agreement shall extend to and be binding upon our respective successors and permitted assigns; provided, however, that you may not assign this agreement without our prior written consent. We may sell, transfer, pledge, encumber, or assign the accounts receivable and revenues derived from this Agreement (or any proceeds thereof) in connection with any financing agreement, purchase of receivables program or other billing services arrangement. In addition, we may assign our rights and obligations hereunder to an affiliate of TSE, any person or entity succeeding to all or substantially all of the assets of TSE, or to a competitive supplier licensed to do business in Connecticut. We shall provide you with 30 days’ written notice of any such assignment. Any such assignee shall agree in writing to be bound by the terms of this Agreement and, following such agreement, TSE shall have no further obligations hereunder.
LIMITATIONS OF LIABILITY: TSE’s liability in connection with this Agreement shall not exceed the amount of your largest monthly invoice for electric generation service during the twelve (12) months immediately preceding termination of this agreement. Except as otherwise provided herein, neither party shall be liable to the other for any indirect, special, consequential (including lost profits or revenues), incidental, indirect or punitive damages for claims arising hereunder.
ACCEPTANCE: This agreement shall not become effective until accepted by TSE. TSE reserves the right to refuse acceptance of this agreement. This agreement may be modified from time to time in accordance with CT PURA rules and shall govern TSE’s provision of Supply Service under this Agreement. This Agreement is subject to any future legislation; orders, rules, or regulations of the CT PURA; or tariff or policy changes of the LDC. These changes are beyond the control of TSE, and may impact the terms and/or price of this Agreement.
ENTIRE AGREEMENT – This Agreement sets forth the entire agreement between You and TSE. All prior agreements, understandings, and representations, whether oral or written, are superseded by this Agreement. This Agreement is subject to acceptance by TSE, Your LDC, and PURA.